We want you to be confident in your purchase from GO Container Depot. Please review our returns and refund terms below.

Return Eligibility

Due to the size, weight, and freight nature of our products, our return policy varies by product type:

Containers, Shelters & Modular Units Because these are large freight items delivered directly to your site, they are not eligible for return once delivered and accepted, except in cases of:

Returns may be accepted in the following circumstances:

• Manufacturing defects that affect the product’s condition or functionality.
• Damage that occurred during shipping, provided the damage is reported within 48 hours of delivery, in accordance with our Shipping Policy.
• Incorrect items received, where the product delivered does not match the item originally ordered.

Return Eligibility Requirements

To qualify for a return, the following conditions must be met:

• The item must be unused and unworn and remain in the same condition in which it was received.
• The item must include all original tags and packaging, where applicable.
• A valid receipt or other proof of purchase must be provided.
• The return request must meet all applicable requirements outlined in our Returns & Refunds Policy.

Non-Returnable Items

The following products are not eligible for return or refund:

• Custom or specially made products
• Bargain products
• Clearance products
• AS-IS products
• Leased items
• Hazardous items

Accessories & Small Parts Accessories and small parts may be returned within 30 days of delivery if unused, in original packaging, and in resalable condition. The customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item).

How to Request a Return or Report an Issue

1. Contact us within the applicable window at [email protected] or +1 (737) 339-0869
2. Provide your order number, photos of the issue (for damage or defect claims), and a description of the problem
3. Our team will review your request and provide next steps within 2 business days

Refunds

• Approved refunds are issued to the original payment method
• Refunds are typically processed within 5–10 business days after the returned item is received and inspected (for eligible returns), or after a claim is approved (for damage/defect cases)
• Original shipping charges are non-refundable unless the return is due to our error

Cancellations

Orders may be cancelled for a full refund if the item has not yet shipped. Once an order has shipped or entered production (for custom/modified units), cancellation may not be possible or may be subject to a cancellation fee reflecting costs already incurred.

Orders canceled before shipment will be subject to a 3% processing fee when payment was made by credit card.

Orders canceled after shipment will be subject to a 15% restocking fee. The customer will also be responsible for all applicable return shipping costs.

Special-order products are non-cancelable and non-refundable once the order has been placed.

Non-Returnable Items

• Custom-modified containers, homes, or units built to your specifications
• Items marked “final sale” at time of purchase

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery. If your item arrives damaged, defective, or different from what you ordered, please contact us promptly with the relevant order details and, where applicable, photographs of the issue.

Our team will review the information provided and work with you to determine the appropriate resolution as quickly as possible.

Exchanges

We currently do not offer direct exchanges.

If you need a different product, the recommended option is to return the original item for a refund, provided it meets the applicable return requirements. Once your return has been reviewed and approved, you may place a new order for the product you prefer.

Please note that special-order products, including custom-made or customized orders, are not eligible for exchange.

Questions

• Phone: +1 (737) 339-0869
• Email: [email protected]
• Address: 1200 Lakewood Dr, Norman, OK 73026, USA